Customer Success

Performance Coach (Remote)

Remote
Work Type: Full Time

About Ultrahuman:

Ultrahuman is the world's most advanced metabolic fitness platform.

We are helping people hit their fitness goals, perform better at sports and optimize their metabolic health by providing actionable insights for all biomarkers in our arsenal.

We are snowballing and are backed by investors such as Alpha Wave Incubation, Steadview Capital, Blume Ventures, Nexus Venture Partners, and renowned angels. We are a small team of relentlessly optimistic people who love to think deeply about problems, push boundaries and have a lot of fun while at it AND do all this async :-)


About the Role:

Welcome to the world of product-led coaching!
You will be responsible for coaching our users to use our products to reach their health outcomes.


Responsibilities:

1. Use your nutrition & coaching skills to orient users toward their health goals

2. Manage incoming customer queries via various channels promptly.

3. Channel feedback to the designated teams and help take Ultrahuman TO THE MOON.

4. Work on eliminating SLA response times, and ensure a stellar customer experience across time zones.

5. Assist technology teams in improving customer experience.

6. Liaison with our user experience team and other athletes and ensure that our users get the proper guidance.

7. Taking a consultative approach to helping our users overcome issues and achieve goals to provide them with a 7-star experience.

9. Build your toolkit and let automation make your job easier. We believe in smart work, not hard work.


Prerequisites:

1. BSc/ MSc in Sports or Clinical nutrition OR Certification from ACSM/NASM or any other recognized body.

2. Ability to work cross-functionally with operations and technology teams.

3. Minimum of 2 years of work experience.

4. Strong listening, written, and verbal communication skills.

5. Ability to and willingness to invest in continuous learning on the job in health, fitness, biohacking, and nutrition.

6. Founder mindset, join us if you are super motivated, passionate, proactive, and can take ownership of all your tasks and execute them independently!

7. Have a strong affinity towards health and fitness as a domain and lifestyle.


Benefits:

At Ultrahuman, we treat employee satisfaction as sacred, offering top-of-market salaries to all our team members. We also offer ESOPs to the entire team

Benefits, Expenses and Reimbursements

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